As a helpdesk guy, this type of issue happens with microsoft office just as often. People tend to memorise where the thing they use everyday is, and any update that changes where it is or how it functions “breaks” their flow of doing their task. We as technical people tend to simply have the skills to use a search engine to find out where it moved/how to solve our problem, but they dont.
While I havent been using libreoffice that long or as intensively as a government enployee would so I cant comment on if its the best OSS office suit for this situation, Im just happy they are starting the switch away from microsoft and CSS and finally waking up.
Ive been looking for something like this for a while. Ill need to try it out