For the record, this was for a customer service outsourcer I used to work for. I wasn’t directly employed by Associated Newspapers and I’d say a good deal of the internal managerial and pay issues I had were down to my employer, not the client. Only thing I miss about that place were my colleagues. I had made some life-long friends in that place and there were a lot of great people who came and went.

As for management, one or two team leaders aside, they were a clique of nepotistic assholes.

I was fired from that job nearly three years into my employment (long after we lost the AN contract and I moved to a different campaign) for ‘capability’ reasons, after they dragged me through a month-long PIP and disciplinary process for failing to hit targets. Our whole email team was failing to hit performance targets and I was effectively scapegoated and bullied out of the company by a team leader who didn’t like me. In retrospect it was the best thing to ever happen to me, because had I not been sacked, I’d probably still be there on min wage and not working in commercial finance today.

It’s absolutely the same mindset as boomers complaining about technology these days because they don’t want to learn how to download a mobile app.

I’m really not too sure about that.

Used to work in customer service for a major right wing (Daily Mail) newspaper, and that included tech support for their rewards club website, their newspaper reading Android/iOS/Kindle Fire app, and their bookshop website.

Pensioners struggle with technology and I really don’t think it’s just stubbornness and ignorance. I genuinely think that your ability to learn and remember things diminishes greatly as you grow older.

It was one of the worst jobs I worked in, not just because trying to explain how to do basic things like open a web browser, type in a URL or force stop and clear the cache on an Android app to a 90+ year old is like pulling teeth, but because we were paid like crap, treated like children by management, treated like shit by a lot of customers, and because we used to get a lot of editorial calls from people thinking we could put them through to a journalist so they could spout their often bigoted views. So glad I work in accountancy now. The worst customer support jobs are the ones where callers frequently go full Karen on you.

He could alternatively go to…

Stackoverflow or Superuser, where the answer will be “use the search bar you imbecile, locked.”

Quora, where every question is blatant rage bait like “my 14 year old son got a B in his test. I took away his PS5 and chained him in the basement as punishment but his grades aren’t improving. How can I make him better at math?”

Yahoo Answers which is dead, and was basically Quora before Quora was a thing.

Or Reddit, where you can’t even post on 95% of subs without hitting a minimum karma threshold and where some basement dwelling mod will likely ban you for breaking hidden rule #263, then modmail mute you for 28 days without reply if you try to appeal.

I think any Q&A site is absolute dog water now.

The same place that regularly bullies and bear-baits ‘lulcows’ for entertainment? The same people who bullied an autistic adult over a shitty Sonic fan character webcomic?

Isn’t Java known for spitting out random errors?

I’m just happy that there is a non-mainstream alternative where I don’t get to interact with your typical Redditor.

Do we even want Lemmy to become mainstream? Because Reddit progressively went further and further down the toilet as it became more popular.