I suspect most of it leans heavily on ghostscript, so they are required to provide AGPL. They would like to obtain support contracts, so support requests are considered out of compliance unless they are paid. I find it interesting that they basically have AGPL+ were plus is whatever they have on their license page in addition to AGPL.
Thanks. It’s good to hear someone outline what I was thinking. I’m frustrated that the support response made it sound like we shouldn’t be using the software, but I guess I’ll get over it.