Empathy and sympathy is talking about how awful it is for people to have to lose their job. Especially in this market. What they’re doing is talking about themselves and how difficult it was for THEM to make the decision. I don’t care about them. I care about those who lost their livelihood.
You’re right that it wouldn’t be an easy decision. It must be awful. But losing your job is still way worse.
Making a tool for people to use is fine to seek profits. The trouble with Plex is that they’re going the Reddit route of trying so hard to generate profit that they neglect their core users and the experience that they’re willing to pay for.